Widerrufsrecht

Return & Refund Policy

We take great pride in creating unique, high-quality, and customized products for our customers. Because many of our items are handmade or made-to-order, our return and refund policy is designed to reflect the nature of these customzsed creations.

1. Custom & Made-to-Order Items

Due to the personalized nature of our products, including:

  • Customized T-shirts, mugs, cups, caps, and tracksuits

  • Resin art

  • Cricut art & vinyl designs

  • Handmade jewelry & gifts

  • Print-on-demand or sublimated items

We do not accept returns, exchanges, or cancellations once an order is placed.

Please double-check all spelling, sizes, colors, and design choices before placing your order.

2. Damaged or Defective Items

We stand by the quality of our work. If your item arrives damaged or defective, please contact us within 3 days of delivery at [kontakt@samz24.online] with:

  • Your order number

  • Clear photos of the damaged item and packaging

  • A brief description of the issue

We will review your claim and, if approved, offer a replacement or refund depending on the situation as confirming from the Delivery Company.

3. Wrong Item Received

If you receive the wrong product, please contact us within 3 days of receiving your order, and we will resolve the issue at no extra cost.

4. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made items

  • Sale items or discounted products

  • Items damaged due to misuse or mishandling

5. Shipping Costs

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item). The customer is responsible for the return shipping costs, unless otherwise agreed.

6. Order Cancellations

Orders can only be cancelled within 1 hour of purchase. After this time, production begins, and we cannot offer cancellations or refunds.

7. Contact Us

If you have any questions about your order, feel free to reach out to us:

📧 Email: [kontakt@samz24.online]
📞 Phone: [0049-176-45702302]
📱 Social Media: [FB: samz24.online TikTok: SAMZ]

We’re here to help and want you to love your one-of-a-kind creation!


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kontakt@samz24.online